Welcome to Famex Associates’ privacy notice. Famex Associates is committed to protecting your personal data and privacy. This privacy notice will inform you of how we take care of your personal information when you visit our website (from any global jurisdiction) and how the law protects your privacy rights.
- Important Information and Who We Are
Purpose of This Notice
This privacy notice serves to inform you about how Famex Associates stores and processes your personal data through the use of this website. It is important that you read this notice so that you are fully aware of how Famex Associates handles your data.
Controller
Famex Associates is the controller responsible for your personal data. Our data privacy manager oversees any queries related to this privacy notice.
Contact Details
For any data privacy-related queries, you can reach us at:
- Name of Company: Famex Associates
- Email Address: [email protected]
- Postal Address: House 01, Road 38, Block C, Main Road, Uposhohor, Sylhet - 3100
Third-Party Links
The Famex Associates website includes links to third-party websites for your convenience and to provide additional information. However, Famex Associates is not responsible for the collection of data by third-party sites. We encourage you to review the privacy policies of any external sites before providing your private information.
The Data We Collect About You
Personal data refers to any information that can identify an individual. We may collect, use, and store various forms of personal information about you, as listed below.
This information is strictly used for the purposes of: guidance and consultation related to university admissions, university admissions, and visa applications. This information will only be accessible to: your Famex Associates consultant(s), governmental agencies responsible for visa applications, and university admission teams of the universities applied to.
- Identity Data: Includes the student’s name, surname, parent/guardian names, date of birth, gender, passport details, visa details, CAS number, UCAS number if necessary, transcripts, letters of purpose, letters of recommendation, portfolio, and CV.
- Contact Data: Includes the student’s billing address, parent’s billing address, email address, telephone number, and mobile number.
- Financial Data: Includes bank statements to verify income and revenue, payment card details for university fees payment.
- Transaction Data: Includes details about payments to and from you, and details about products or services purchased from us.
- Technical Data: Includes IP address, browser type and version, time zone setting, location, operating system, and platform.
- Profile Data: Includes your purchases, orders, preferences, and feedback.
- Usage Data: Includes information on how you use our services.
- Marketing and Communications Data: Includes your preferences for receiving marketing communications.
We also collect and use aggregated Demographic Data, which includes collective information on customer demographics. It is used to calculate the percentage of users accessing our website, pages, or services with common characteristics such as region, gender, and income. This is purely to improve the quality and accessibility of our services and to help us understand our customer demographics.
We may also need to collect special categories of personal data, such as information on disabilities or learning difficulties, criminal convictions, and biometric data.
If You Fail to Provide Required Personal Data
Where we require certain personal data to process your application and you fail to provide it, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us.
How Is Your Personal Data Collected?
Different methods may be used to collect data from you, including:
- Direct interactions: By phone, email, or in-person.
- Automated technologies: As you interact with our website, we may collect data using cookies, server logs, and other similar technologies.
- Third-party or publicly available sources: Using analytics providers, advertising networks, search information providers, as well as contact, financial, and transactional data from providers of technical, payment, and delivery services.
How We Use Your Data
We will only use your personal data where the law allows us to, often in the following scenarios:
- Where we need to perform a contract with you.
- Where it is necessary for our legitimate interests (or those of an educational institution or governmental agency) and your interests do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Marketing
We provide you with choices regarding the use of your personal data for marketing and advertising.
Promotional Offers
We may use your profile information and preferences to form a view on what we think may be of interest to you. We may communicate this to you in the form of marketing offers or suggestions if you have signed up or requested this information from us and have not opted out of receiving such marketing.
Third Party
We will obtain your consent before sharing any of your personal data with companies or institutions outside of Famex Associates.
Cookies
You can set your browser to refuse cookies; however, please note that some areas of this website may become inaccessible if you do so.
Change of Purpose
We will only use your data for the purposes for which we collected it. If we need to use it for another purpose, we will inform you and explain the legal basis allowing us to do so.
Disclosure of Personal Data
We may need to share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. If a change happens, you will be notified, and the new business owners will use your information in accordance with the same privacy policy listed here.
Data Security
Famex Associates has put measures in place to prevent your personal data from being lost, accessed, or used in an unauthorized way. We will limit your information to being used only by employees and third parties who have a business need to know, and they will only process your information based on our instructions.
In the case of an unlikely personal data breach, we will notify you and any regulator of a breach where we are legally required to do so.
Data Retention
By law, we keep basic information about our clients for six years after they cease being clients. In some circumstances, you can ask us to delete your data. In some cases, we may anonymize your personal data for research or statistical purposes.